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IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
Guarantee and Warranty Support
30 Day Money Back Guarantee
Your satisfaction is guaranteed on all Vuzix products purchased by consumers directly from our website. We want you to be thrilled with our products, so if for any reason you’re not satisfied with your purchase, simply return* it to us within 30 days of our shipment to you for a full refund of the product’s cost only. We do ask that returned products be in like-new condition with original packaging and materials. Unfortunately refunds cannot be accepted if parts are missing. Download or view the Worldwide Warranty Information PDF for full return instructions.
Warranty Details
If you are having issues and need to return a product for repairs, please contact our Call Center for a Return Materials Authorization number (RMA)**.
For worldwide warranty information for our products, please Click Here.
* Shipping cost is the purchaser’s responsibility when returning product for refund/repair/replacement.
** Vuzix is responsible for shipping cost when returning repaired/replaced product to the purchaser.
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