Skip to content
    • Smart Glasses
      • M400
      • M4000
      • M400C
      • Vuzix Blade 2™
      • Vuzix Shield
      • Compare Products
    • Accessories
    • Remote Assist
      • Vuzix Blade® Smart Glasses Prescription Inserts
      • Vuzix Shield Smart Glasses Prescription Inserts
      • Prescription Lens Guide
    • App Store
    • OEM
      • Vuzix Ultralite™
    • Technology
    • Enterprise Provisioning Services
      • Healthcare
      • Warehousing
      • Manufacturing
      • Field Service
      • Remote Support
      • Teleconferencing
      • Operations
      • Telemedicine
    • Careers
    • About Vuzix
    • Investors
    • Blogs
    • Media Relations
      • Press Releases
      • In the News
      • Events & Tradeshows
      • Podcasts
      • Webinars
    • About Our Partners
    • Distributors
    • Software
  • Support
    • Contact Sales
    • Contact Business Development
    • Contact Investor Relations
    • Contact Media Relations
    • Contact Technical Support
  • Log in
  • Facebook
  • Twitter
  • LinkedIn
  • YouTube
Click to view our Accessibility Statement or contact us with accessibility-related questions
United Kingdom Europe Japan United States
Vuzix UK Vuzix UK
  • Products
    • Smart Glasses
      • M400
      • M4000
      • M400C
      • Vuzix Blade 2™
      • Vuzix Shield
      • Compare Products
    • Accessories
    • Remote Assist
    • Prescription Lenses
      • Vuzix Blade® Smart Glasses Prescription Inserts
      • Vuzix Shield Smart Glasses Prescription Inserts
      • Prescription Lens Guide
    • App Store
  • Solutions
    • OEM
      • Vuzix Ultralite™
    • Technology
    • Enterprise Provisioning Services
  • Uses
    • By Industry
      • Healthcare
      • Warehousing
      • Manufacturing
      • Field Service
    • By Application
      • Remote Support
      • Teleconferencing
      • Operations
      • Telemedicine
  • Company
    • Careers
    • About Vuzix
    • Investors
    • Blogs
    • Media Relations
    • News
      • Press Releases
      • In the News
      • Events & Tradeshows
      • Podcasts
      • Webinars
  • Partners
    • About Our Partners
    • Distributors
    • Software
  • Support
  • Contact
    • Contact Sales
    • Contact Business Development
    • Contact Investor Relations
    • Contact Media Relations
    • Contact Technical Support
Log in Search Cart
Access Denied
IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts

Guarantee and Warranty Support

30 Day Money Back Guarantee
Your satisfaction is guaranteed on all Vuzix products purchased by consumers directly from our website. We want you to be thrilled with our products, so if for any reason you’re not satisfied with your purchase, simply return* it to us within 30 days of our shipment to you for a full refund of the product’s cost only. We do ask that returned products be in like-new condition with original packaging and materials. Unfortunately refunds cannot be accepted if parts are missing. Download or view the Worldwide Warranty Information PDF for full return instructions.

Warranty Details
If you are having issues and need to return a product for repairs, please contact our Call Center for a Return Materials Authorization number (RMA)**.

For worldwide warranty information for our products, please Click Here.

* Shipping cost is the purchaser’s responsibility when returning product for refund/repair/replacement.
** Vuzix is responsible for shipping cost when returning repaired/replaced product to the purchaser.

Invalid password
Enter
  • Facebook
  • Twitter
  • LinkedIn
  • YouTube

Resources

  • Vuzix App Store
  • Support
  • Site Map

Legal

  • Documentation
  • Terms & Conditions
  • Privacy Policy

Locations

  • Europe
  • Japan
  • United Kingdom
  • United States

Join the newsletter

© 2023 Vuzix. All Rights Reserved.
English