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IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts

Vuzix Remote Assist Version 2.3.3 - Release Notes

Remote Assist | Jan 06, 2020

Glasses What's New

  • New features, bug fixes and performance improvements for a better experience:
  • Unified user type. This allows users to log in with their credentials on any of the supported platforms (dashboard, mobile, glasses).
  • Improved reconnection rate for dropped calls caused by Wi-Fi roaming or disconnecting
  • Concurrent login fixes. Users will now be notified if another person logs in to a device using their credentials.
  • Various UI bug fixes

Mobile What's New

  • Video calling. VRA Mobile now supports video calling, permitting users to log in using VRA credentials and perform calls right from their mobile device.
  • Workflows. Workflows enable users to follow quick step-by-step instructions in order to complete simple tasks.
  • Anonymous caller. This feature allows users to join a 24-hour temporary call room in which someone without VRA can connect without needing an account.
  • Gallery support. Capture, save, and view pictures taken during call sessions within the mobile app.
  • Glasses QR Login. Generate a login QR code from within the app that can be scanned by a smart glasses device in order to log in.

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